After signing up, you'll receive an email with your login instructions and can get started immediately.

Your account provides access to the full training system, including video modules, email templates, text scripts, and supporting resources. Many agents choose to start by reviewing the core training and then gradually implementing the templates and workflows with their team.

Because SPEED is delivered online, you and your team can return to the material anytime to review processes, onboard new team members, or reinforce best practices.

Everyone on your team who talks to customers. That's the short answer.

Most agents start by reviewing the training themselves and then sharing the system with their team. Office managers, customer service representatives, and agent aspirants typically benefit the most because they handle the majority of day-to-day customer interactions.

Any team member who responds to emails, speaks with customers on the phone, or assists with service requests can benefit from the templates, scripts, and workflows included in SPEED. Many agencies also use the training to help onboard new team members and ensure everyone communicates with customers in a consistent, professional way.

You can send your team first — but we strongly recommend the agent go through the core material too.

SPEED introduces systems and workflows that often change how an agency handles everyday customer communication. When the agent understands the structure behind the templates and processes, it becomes much easier to support the team and implement the system consistently across the office.

That said, many agencies begin by having their service team start using the templates and scripts right away, and then the agent reviews the training alongside them as the system is implemented.

Yes. SPEED is designed to be used across your entire team.

Many agencies give access to their office manager, customer service representatives, and agent aspirants so everyone who communicates with customers can use the same templates, scripts, and workflows.

The more team members who use the same system, the more consistent your agency becomes — and the easier it is to onboard new hires down the road.

First, congratulations on opening your agency!

While we don’t offer a discount based on prior attendance as a team member, many agents find that going through the training again as the agency owner provides a completely different perspective. SPEED focuses heavily on building systems and workflows across the entire office, which often becomes more valuable once you’re responsible for implementing those processes with your own team.

Think of it as the best systems investment you'll make as a new agency owner.

Congratulations on opening your agency!

While we don’t offer a special discount for new agents, many find that implementing strong communication systems early makes a significant difference as their team grows. SPEED is designed to help agencies establish consistent workflows, professional customer communication, and scalable processes from the beginning.

The agents who build systems early are the ones who scale fastest. SPEED is how you start right.

Each agency needs its own account — and here's why.

Each SPEED account is customized for a specific agency. The templates, images, and communication tools are configured so that emails and text messages are sent from the correct agent and align with that office’s workflows and customer relationships.

Because of this customization, each agency requires its own SPEED account, even if the agents are married or operate agencies from the same location.

No. The email templates and other materials are part of the complete SPEED system and are not sold separately.

Everything works together as a system — and that's exactly what makes it effective.

SPEED templates are living tools, not static files — and that's what keeps them effective.

Over time, email platforms, security settings, and compliance requirements change. To ensure the templates remain effective and aligned with current standards, certain elements—such as images, icons, and linked assets—are periodically updated, replaced, or retired.

If you attended the training several years ago and no longer have active access to the current SPEED platform, older copies of templates may stop displaying certain elements correctly as those hosted resources change over time.

Maintaining access to SPEED ensures your agency is always working with the most current versions of the templates, tools, and workflows.

No. The SPEED training and materials may not be recorded, copied, or redistributed.

SPEED is delivered through an online platform so your team can access the training directly, review specific modules as needed, and return to the material over time.

This approach ensures everyone is always working from the most current templates, tools, and processes — not an outdated recording.

SPEED is updated continuously as technology, communication tools, and compliance standards evolve.

Updates may include improvements to email templates, new scripts, refinements to workflows, and adjustments based on changes in ECRM systems or industry best practices. In some cases, certain elements may also be modified or retired to remain aligned with current platform requirements or compliance guidance.

Because SPEED is delivered through an online platform, agencies with active access automatically receive the most current versions of the templates, tools, and training resources.

In short, agents and their team members are allowed to use our service.  :)

SPEED is a Non-State Farm Vendor, which is different from an Unauthorized Entity.  If you're familiar with the difference between Vendors, Unauthorized Entities, and Non-State Farm Vendors, SPEED falls in the clear category.  When in doubt, check with your leadership - but thousands of agents and team members across the country use SPEED without issue.

We have no connectivity to State Farm systems and no customer or consumer information is ever shared.