Name First Last Agent's Name First Last Agent's Email* 1. How many Navy SEAL sayings were there in the Forbes article?91082. According the article what are critical elements for growth, productivity, and profitability?Engagement and accountabilitySpirit and skillsKnowledge and time3. Finish the line from the article: "In the absence of orders I will take charge___"Take the credit to show our worthAnd show others how things are doneLead my team and accomplish the mission4. What are words you should avoid saying called?Nonsense wordsBuzzwordsNo Knowledge Words5. Should you avoid insurance jargon when talking to a customer?No, shows you know your buisnessOnly to existing customersYes6. What is a 4521?Customer's request to change a car on their policyCustomer's request to transfer agentsCustomer's request to transfer agents within the same state7. What month do we figure our budget from of the previous year?JanuaryDecemeberOctober8. Is there set guidelines for every agency regarding sponsoring their events or team?YesNo9. True or False: Africa is the largest continent in the world.TrueFalse
