Name First Last Agent's Name First Last Agent Email* 1. When you don't know something should you guess?No, never guessYes, keeps the confidence customer has in you2. What is the preferred method of communication for our clients?Phone CallTextingEmail3. How do you access text scripts?ECRMFolder on your desktopYour agency's SPEED Training account4. What makes State Farm unique?All the aboveForgiven AccidentsGDDSurcharge Policy5. What email should you refer back to benefit yourself with finding an answer?"Finding the Right Answer""Buy Some Time""Give Time Get TIme"6. How many ground rules were in the article about being asked questions you do not know?161015127. Finish the line from the article: "Not knowing an answer is not a problem. It's a..."SymptomTeaching lessonLack of proper time management8. What are the 4 C's of why people shop for insurance?Customer Service, Cost, Competency, and ConvenienceClaim, Competency, Care, Customer ServiceCost, Care, Convenience, and Claim9. What is the Triangle of Protection?Fire, Life, DisabilityFire, Auto, HomeHome, Auto, Disability10. What are the phrases used to make a sale?Word RulesWord PhrasesWord Tracks11. How many rules are there to approaching a referral?8.510.5105EmailThis field is for validation purposes and should be left unchanged.