Week 4 Quiz Name First Last Agent's Name First Last Agent Email* 1. When you don't know something should you guess?No, never guessYes, the customer needs to have confidence and trust in the office2. What is the preferred method of communication for most of our younger clients?Phone CallEmailTexting3. How do you access the SPEED Text scripts?SPEED Training WebsiteFolder on your desktopECRM4. What makes State Farm unique?Our Surcharge PolicyGood Driving DiscountsForgiven AccidentsAll the above5. What email from our series so far should you refer back to, when you don't know the answer to a customer inquiry?"Buy Some Time""Give Time Get TIme""Finding the Right Answer"6. How many ground rules were in the article about being asked questions you do not know?151016127. Finish the line from the article: "Not knowing an answer is not a problem. It's a..."Lack of proper time managementSymptomTeaching lesson8. What are the 4 C's of why people shop for insurance?Cost, Care, Convenience, and ClaimClaim, Competency, Care, Customer ServiceCustomer Service, Cost, Competency, and Convenience9. What is the Triangle of Protection?Home, Auto, DisabilityFire, Auto, HomeFire, Life, Disability10. What are the phrases used to make a sale?Word TracksWord PhrasesWord Rules11. How many rules are there to approaching a referral? (From our email training series so far).10.558.510No SPAM!CommentsThis field is for validation purposes and should be left unchanged.