Week 4 Quiz Name First Last Agent's Name First Last Agent Email* 1. When you don't know something should you guess?No, never guessYes, the customer needs to have confidence and trust in the office2. What is the preferred method of communication for most of our younger clients?TextingPhone CallEmail3. How do you access the SPEED Text scripts?SPEED Training WebsiteECRMFolder on your desktop4. What makes State Farm unique?Forgiven AccidentsAll the aboveGood Driving DiscountsOur Surcharge Policy5. What email from our series so far should you refer back to, when you don't know the answer to a customer inquiry?"Give Time Get TIme""Buy Some Time""Finding the Right Answer"6. How many ground rules were in the article about being asked questions you do not know?101216157. Finish the line from the article: "Not knowing an answer is not a problem. It's a..."Teaching lessonLack of proper time managementSymptom8. What are the 4 C's of why people shop for insurance?Customer Service, Cost, Competency, and ConvenienceCost, Care, Convenience, and ClaimClaim, Competency, Care, Customer Service9. What is the Triangle of Protection?Home, Auto, DisabilityFire, Life, DisabilityFire, Auto, Home10. What are the phrases used to make a sale?Word RulesWord TracksWord Phrases11. How many rules are there to approaching a referral? (From our email training series so far).8.510.5105No SPAM!EmailThis field is for validation purposes and should be left unchanged.