Week 4 Quiz Name First Last Agent's Name First Last Agent Email* 1. When you don't know something should you guess?Yes, the customer needs to have confidence and trust in the officeNo, never guess2. What is the preferred method of communication for most of our younger clients?EmailTextingPhone Call3. How do you access the SPEED Text scripts?ECRMSPEED Training WebsiteFolder on your desktop4. What makes State Farm unique?All the aboveForgiven AccidentsGood Driving DiscountsOur Surcharge Policy5. What email from our series so far should you refer back to, when you don't know the answer to a customer inquiry?"Give Time Get TIme""Finding the Right Answer""Buy Some Time"6. How many ground rules were in the article about being asked questions you do not know?101615127. Finish the line from the article: "Not knowing an answer is not a problem. It's a..."Teaching lessonLack of proper time managementSymptom8. What are the 4 C's of why people shop for insurance?Cost, Care, Convenience, and ClaimClaim, Competency, Care, Customer ServiceCustomer Service, Cost, Competency, and Convenience9. What is the Triangle of Protection?Fire, Life, DisabilityFire, Auto, HomeHome, Auto, Disability10. What are the phrases used to make a sale?Word TracksWord PhrasesWord Rules11. How many rules are there to approaching a referral? (From our email training series so far).8.510510.5No SPAM!NameThis field is for validation purposes and should be left unchanged.