Week 11 Quiz Name First Last Agent's Name First Last Agent's Email* 1. How much have car insurance premiums risen from 2011 through 2018? More than 56% Less than 32% More than 78% Less than 45%2. Can severe weather cause an increase in insurance prices? Yes No3. What percentage of customers did State Farm retain in 2018? 90% 97% 75% 83%4. What is the biggest reason people switch insurance companies? Problems with current agency New insurer offers better rates Previous insurer raised premiums Advertising5. Once one reaches the level of rather effortless achievement what happens to improvement? Goes up and down It stops or slows to a crawl Continues to grow fast6. The key to steady improvement is what? Deliberate practice Finding new things to practice Taking things slow7. According to the article you read this week, what is it called when you answer a question with a question? Reversing Backtracking Flip-flopping8. Finish the line: "Questions keeps us from going into ___" A never ending cycle An answer box A conversational box9. True or False: Batman's butler is named Albert. False TrueNo SPAM!CommentsThis field is for validation purposes and should be left unchanged.