Week 11 Quiz Name First Last Agent's Name First Last Agent's Email* 1. How much have car insurance premiums risen from 2011 through 2018?More than 56%Less than 45%More than 78%Less than 32%2. Can severe weather cause an increase in insurance prices?NoYes3. What percentage of customers did State Farm retain in 2018?97%83%90%75%4. What is the biggest reason people switch insurance companies?AdvertisingNew insurer offers better ratesPrevious insurer raised premiumsProblems with current agency5. Once one reaches the level of rather effortless achievement what happens to improvement?It stops or slows to a crawlGoes up and downContinues to grow fast6. The key to steady improvement is what?Deliberate practiceFinding new things to practiceTaking things slow7. According to the article you read this week, what is it called when you answer a question with a question?Flip-floppingReversingBacktracking7. Finish the line: "Questions keeps us from going into ___"A never ending cycleA conversational boxAn answer box8. Throwing a cheap life insurance policy into the mix does what?Shows you do not care about coverageGets your foot in the doorShows the customer you will do what they want in the first place9. What type of life insurance policy is best if the insured is under 25 years old?10 Year TermWhole LifeInstant Answer Term10. True or False: Batman's butler is named Albert.TrueFalseNo SPAM!CommentsThis field is for validation purposes and should be left unchanged.