Week 11 Quiz Name First Last Agent's Name First Last Agent's Email* 1. How much have car insurance premiums risen from 2011 through 2018?Less than 32%More than 56%Less than 45%More than 78%2. Can severe weather cause an increase in insurance prices?YesNo3. What percentage of customers did State Farm retain in 2018?90%83%97%75%4. What is the biggest reason people switch insurance companies?Previous insurer raised premiumsNew insurer offers better ratesProblems with current agencyAdvertising5. Once one reaches the level of rather effortless achievement what happens to improvement?Goes up and downIt stops or slows to a crawlContinues to grow fast6. The key to steady improvement is what?Taking things slowFinding new things to practiceDeliberate practice7. According to the article you read this week, what is it called when you answer a question with a question?ReversingBacktrackingFlip-flopping8. Finish the line: "Questions keeps us from going into ___"A never ending cycleA conversational boxAn answer box9. True or False: Batman's butler is named Albert.FalseTrueNo SPAM!CommentsThis field is for validation purposes and should be left unchanged.