Week 10 Quiz Name First Last Agent's Name First Last Agent's Email* 1. What should you do with the Referrals Text Scripts?Copy and paste in a sticky noteWrite down on a notebookSave in an email draft2. For each referral/introduction what gift card amount do most agencies typically send?$15$10$53. Do you have to put "STATE FARM:" before the texts you send to clients?NoYes - This is a recommended best practice4. What does the Bart Simpson cartoon depict?Give the customer what they wantD'Oh! You have the wrong coverage!All customers are the same, so sell the sameDon't sell on price alone5. What are sales driven by?OptionsKnowledgeQuestions6. True or False: You should take the perspective of the prospective customer and use that to drive your presentation.TrueFalse7. When selling to the prosepective customer you should tell them this is what kind of relationship?Strictly professionalShort-term (the duration of the sale)Long-term8. If a prospect has been with their current company a long time what do you focus on?The number of clients you haveState Farms BrandAccident ForgivenessTheir policies are not set up correctly.9. Should you use real-life examples for coverage?Yes, puts it into perspectiveNo, it can scare them away10. True or False: Abraham Lincoln was the 5th president of the United States.FalseTrueNo SPAM!CommentsThis field is for validation purposes and should be left unchanged.